--- ./app/design/frontend/base/default/template/customer/account/dashboard/hello.phtml.org	2011-01-25 16:44:10.000000000 +0100
+++ ./app/design/frontend/base/default/template/customer/account/dashboard/hello.phtml	2011-01-25 16:56:55.000000000 +0100
@@ -25,6 +25,6 @@
  */
 ?>
 <div class="welcome-msg">
-    <p class="hello"><strong><?php echo $this->__('Hello, %s!', $this->htmlEscape($this->getCustomerName())) ?></strong></p>
+    <p class="hello"><strong><?php echo $this->htmlEscape($this->getCustomerNameFormal()) . "," ?></strong></p>
     <p><?php echo $this->__('From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information. Select a link below to view or edit information.') ?></p>
 </div>