--- ./app/code/core/Mage/Sales/Model/Order.php.org	2011-01-25 17:59:53.000000000 +0100
+++ ./app/code/core/Mage/Sales/Model/Order.php	2011-01-28 17:00:52.000000000 +0100
@@ -1511,6 +1511,26 @@
         return $customerName;
     }
 
+    public function getCustomerNameFormal()
+    {
+        $name = '';
+        if ($this->getCustomerPrefix()) {
+            if ($this->getCustomerPrefix() == 'Herr') {
+                $name .= 'Sehr geehrter ';
+            } else if ($this->getCustomerPrefix() == 'Frau') {
+                $name .= 'Sehr geehrte ';
+            }
+            $name .= $this->getCustomerPrefix();
+            if ($this->getCustomerSuffix()) {
+                $name .= ' ' . $this->getCustomerSuffix();
+            }
+        } else {
+            $name .= $this->getCustomerFirstname();
+        }
+        $name .=  ' ' . $this->getCustomerLastname();
+        return $name;
+    }
+
     /**
      * Add New object to related array
      *